Please read terms & conditions below Before paying your deposit or full payment Thank you.
Terms and conditions
Section 1 CLIENTS RESPONSIBILITIES
At Sweet Candy Dreams we are here to make your day as special and ease free as possible which we always aspire to do , however we have to make you our client aware that some responsibilities are unfortunately not in our hands , below are responsibilities that are in the hand of you our client 'The Hirer' ……….
1- It is your responsibility to inform your venue of our attendance and all arrangements made between ourselves and you our client...
- We do not accept liability should the venue fail to provide electricity, refuse set up of your hired goods , thereby preventing the use of your chosen hired goods from us , no refund will be given from Sweet Candy Dreams.
2 - It is your responsibility that guests use your hired goods in a responsible and correct manner...
- Should guests become unruly and considered by the operator to be a risk either to themselves, other guests or your hired goods, we reserve the right to dismantle the equipment and leave the premises. No refund will be given from Sweet Candy Dreams.
3 - It is your responsibility to check all information in the booking conformation is correct and confirm this with us .
4 - It is your responsibility to inform us of any changes or requirements before the event.
5 - The hirer accepts that photographs may be taken at your event using your hired goods and their guests during the event for advertising and agrees that they may be used in publicity material solely by Sweet Candy Dreams. (If you do not want this please inform us before your event)
6 - It is your responsibility to inform us of the correct amount of guests, if there are more guests than stated, your booking time will be significantly reduced or a payment of 80p per head would be required to continue the full service. ( Small discrepancies up to 10 guests would be catered for at no extra cost ) 'UNLIMITED' service only applies if the number of guests you have paid for is the same number of guests at your event !
Section 2 SWEET CANDY DREAMS WILL NOT BE RESPONSIBLE FOR ...
1 - The hirer is solely responsible for any claim against the seller for any spillages on any items of clothing, furniture, carpet or anything else caused by others.
Section 3 HEALTH AND SAFETY FOR HIRES AND GUESTS
We recognise the seriousness of allergic reactions , our chocolate is nut free and produced in a nut free factory. It is also gluten free but as we provide foods for dipping foods from many different manufacturers we are alerting you to the fact that any of the foods (dips) that we supply may contain traces of nuts which may pose a problem to people who are allergic to peanuts, nuts or nut derivatives.
As the making of most foods (dips) may involve the same product line for products with or without nuts, we are unable to guarantee 100%
that traces of nuts will not be present in ANY foods .
Please note that the foods (dips) may also contain gluten, milk, eggs, wheat, and or coconut please also take this into consideration .
We recommend that young children are supervised by an adult when choosing and consuming foods from the chocolate fountain as we do not accept responsibility .
Section 4 CHANGES TO YOUR SERVICE / EVENT DATE
Any changes made your package could incur a charge , however where possible we endeavour to make these changes for you with no charges.
Any changes to your date should this occur we will do our very best to accommodate, but we can not guarantee this as we may be fully booked for your rescheduled date. If this is the case the booking will not be refunded if you wish to terminate .
Section 5 CANCELLATION OF BOOKINGS
1 - The following charges will apply to the cancellation of Service once confirmation has been made, either written, Email or verbal. These charges are as follows:
2 - Minimum Charge taken as a booking fee will be non refundable as this is paid for the service of work already provided to complete your booking . £75.00 per small items booked / £150 on food packages.
3 - Cancellation.....
The hirer must make cancellations in writing or email .
All booking fees are none refundable.
If the booking is cancelled 4 weeks or more prior to the event date no booking fee will be returned and no further fee will be payable by the hirer.
7 - 28 days before the event 50% of the balancing payment, not including the booking fee will be returned. 6 days or less 25% of the balancing payment not including the booking fee will be returned.
Deposits are held at our discretion and may not be refunded but can be transferred to a rescheduled date / time , subject to availability,
Booking Fees are non refundable, this is a fee taken to cover the work provided to complete your booking.
Thank you... Sweet Candy Dreams.
Other Services We Provide at Sweet Candy Dreams
Ideal catering solution for any event,
Weddings, Engagements, Children's parties, Corporate events, Reunion planning, Chinese valentine ball, Birthdays, Christenings, New years parties Garden parties,
Bar mitzvah, Sweet sixteen parties, Teenage parties, Social gatherings, Canope ideas, Halal chocolate fountain hire, Customer appreciation day, Team Building event, Banqueting ideas, Conferences, Bangladesh weddings, Hindu weddings, Muslim weddings, Taster Day Brownies, Beavers and Rainbows clubs, Mehndi Ceremony,